Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Yellow Door Studios LLC, doing business as Canopy Plant Care (“Canopy,” “we,” “us,” or “our”). They govern your use of the Canopy Plant Care iOS application, the website at canopyplantcare.com, the Canopy Pal smart tags and other products we sell, and the related back-end services (together, the “Service”).

Please read these Terms carefully. Section 16 explains how disputes between you and Canopy are resolved. Your use of the Service is also subject to our Privacy Policy, which explains how we handle your information.

By creating an account, purchasing a product, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are between 13 and the age of majority where you live, you may use the Service only with the involvement of a parent or guardian who agrees to these Terms. By using the Service, you represent that you meet these requirements and that the information you provide is accurate.

2. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Effective date” above and, where the changes are material, give you reasonable notice in the app, by email, or on our website before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms. If you do not agree, you should stop using the Service and may delete your account.

3. Your account

To use the features of the Service, you create an account using an email address and password or through Sign in with Apple. You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate information, keep it current, and notify us promptly at hello@canopyplantcare.com if you believe your account has been compromised. Accounts are for individual use and may not be shared. We may refuse, suspend, or close accounts at our discretion as described in Section 12.

4. Subscriptions, billing, and AI credits

Free and paid tiers.Canopy offers a free tier and a paid subscription (“Canopy Plus”). The features and usage limits of each tier — such as photo allowances, AI usage, and other feature limits — are described in the app and may change over time. We will not reduce a paid benefit you are actively paying for without reasonable notice.

Billing through Apple.Canopy Plus is sold as an auto-renewing subscription through Apple’s In-App Purchase system. The subscription period, price, and renewal terms are shown in the App Store purchase flow before you subscribe. Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically for the same period unless you cancel at least 24 hours before the end of the current period. You manage, change, or cancel your subscription, and request subscription refunds, through your Apple Account settings — not through Canopy. Apple’s terms govern that transaction, and any refund of a subscription is handled by Apple under its policies.

Account deletion and subscriptions. Deleting your Canopy account or deleting the app from your device does not automatically cancel an active Apple subscription. You must cancel through your Apple Account settings to avoid future subscription charges.

Price changes. We may change subscription prices. Changes apply to future billing periods, and where required we will give you advance notice and, where required, the opportunity to cancel before the change takes effect.

AI credits. Some AI features are metered using credits. Credits are a limited license to use those features, have no cash value, are not transferable, and are not redeemable for money. We may grant, adjust, expire, or change how credits are earned and consumed as described in the app. Credits may be consumed based on AI-provider usage and may be debited after a successful AI response. Unused credits are forfeited when your account is closed.

5. Purchases of physical products

Orders and pricing. We sell Canopy Pal smart tags and related products through our website and in person. Prices, availability, and product descriptions are subject to change, and we may correct errors, cancel orders, or limit quantities. Payment for physical products is processed by Stripe; we do not receive or store your full payment card number.

Shipping. For shipped orders, we will provide estimated shipping timelines at checkout where applicable. Risk of loss passes to you when the carrier confirms delivery to the shipping address you provided. We are not responsible for carrier delays.

Returns and refunds. Unless required otherwise by law, you may return an unused product in its original condition within 30 days of delivery for a refund of the purchase price, excluding shipping. Defective products may be returned or replaced as described below. To start a return, contact hello@canopyplantcare.com. Products received bundled with a plant (for example, at a Farmer’s Market) and any used or activated tags may not be eligible for return unless they are defective or return rights are required by law.

Hardware limited warranty. Canopy warrants to the original purchaser that Canopy Pal products will be free from defects in materials and workmanship under normal use for 30 days from the date of delivery (or, for in-person purchases, the date of purchase). If a covered defect appears within that period, Canopy will repair the product, replace it, or refund the purchase price, at our option and at no charge to you; this is your exclusive remedy under this written warranty. The warranty does not cover damage from misuse, accident, modification, normal wear, water exposure beyond the product’s intended use, or use inconsistent with product instructions, and it does not cover any plant, pot, device, or other item the product is used with. To request warranty service, contact us at hello@canopyplantcare.com with proof of purchase and a description of the problem.

To the extent permitted by law, any implied warranties on Canopy Pal products are limited in duration to this 30-day period. We do not disclaim or limit any implied warranty, or exclude any damages, to the extent doing so is not permitted by law. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of certain damages, so some of these limitations may not apply to you, and you may have other rights that vary from state to state.

Device compatibility. Canopy Pal tags use NFC and require a compatible NFC-capable smartphone and the Canopy Plant Care mobile app to function. We do not guarantee compatibility with every device, operating system version, or future platform change.

6. Your content

You own your content.You retain ownership of the content you create or upload through the Service, including plant details, photos, diary entries, care logs, and chat messages (“Your Content”).

License you grant us. You grant Canopy a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and transmit Your Content solely as needed to operate, provide, secure, and improve the Service. This includes transmitting relevant content to the third-party providers described in our Privacy Policy in order to deliver features such as the AI care assistant and plant identification. This license exists only to run the Service; it ends when you delete the relevant content or your account, except for information retained as described in our Privacy Policy, in backups for a limited time, or as required by law.

We do not use Your Content to train AI models.We do not use Your Content to train our own or any third party’s AI models, and our agreements with our AI providers prohibit them from training their models on it.

Your responsibility. You are responsible for Your Content and represent that you have the rights to it and that it does not violate these Terms or the rights of others.

7. Acceptable use

You agree not to:

• Use the Service in violation of any law or these Terms, or to infringe anyone’s rights.
• Upload content that is unlawful, infringing, harmful, or that you do not have the right to share.
• Attempt to access accounts, data, or systems that are not yours, or interfere with or disrupt the Service.
• Reverse engineer, decompile, scrape, or attempt to extract source code or data from the Service, except where the law expressly permits it.
• Misuse Canopy Pal tags, including attempting to forge, clone, or fraudulently claim tags, or circumvent usage limits, credits, or access controls.
• Use the Service to build a competing product or to resell access without our permission.

We may investigate and take appropriate action, including removing content and suspending or terminating accounts, for conduct that violates this section.

8. Plant-care guidance and AI features — important disclaimer

The Service provides plant-care schedules, educational content, species identification, and an AI-powered care assistant. All of this is provided for general informational purposes only. It is not professional horticultural, agricultural, veterinary, medical, or other professional advice, and it is not a guarantee of any outcome.

• Care schedules and guidance are estimates based on general species information and the data you provide, and may not be correct for your specific plant or environment.
• Plant identification results are suggestions and may be inaccurate. You are responsible for confirming a plant’s identity, especially before any decision where a misidentification could be harmful (for example, regarding toxicity to people or pets).
• The AI care assistant can produce incomplete, outdated, or incorrect information. Do not rely on it as your sole source of guidance.

You use this information at your own discretion and risk. We are not responsible for any harm to your plants, property, people, or pets resulting from reliance on the Service. Always use your own judgment and consult a qualified professional when appropriate.

9. Intellectual property and access to the Service

The Service, including the app, website, Canopy Pal designs, software, text, graphics, logos, and the “Canopy” and “Canopy Plant Care” brands, is owned by Canopy Plant Care or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your personal, non-commercial use. The license to the iOS app itself is governed by Apple’s standard Licensed Application End User License Agreement. We reserve all rights not expressly granted. You may not use our names, logos, or branding without our prior written permission.

10. Third-party services

The Service relies on third-party providers (including Apple, Stripe, and our infrastructure and AI providers) and may link to or interoperate with third-party services. Your use of those services may be governed by their own terms and policies, and we are not responsible for them. Our Privacy Policy describes the providers with whom we share information.

11. Apple App Store

You download the Canopy app through the Apple App Store. The license to the iOS app is governed by Apple’s standard Licensed Application End User License Agreement, and your App Store transactions and use of Apple’s services are governed by the Apple Media Services Terms and Conditions. These Terms govern your Canopy account, our website, our backend services, Canopy Pal products, Your Content, and your relationship with Canopy. If a conflict arises between these Terms and Apple’s terms regarding your licensed use of the iOS app or an Apple transaction, Apple’s terms control to the extent of that conflict.

Apple is not responsible for our website, backend services, Canopy Pal products, plant-care content, AI features, or support for your Canopy account. Questions about Canopy should be directed to us using the contact information below.

12. Suspension and termination

You may stop using the Service and delete your account at any time from the app’s settings. Deletion is permanent and removes your data as described in our Privacy Policy, apart from limited records we must retain for legal, tax, accounting, and security reasons. We may suspend or terminate your access, with or without notice, if you violate these Terms, if we are required to by law, or if we discontinue the Service. Sections that by their nature should survive termination — including Sections 6 (license to retained content), 8, 9, 13, 14, 15, and 16 — survive.

13. Disclaimer of warranties

This Section applies to the software, app, website, plant-care content, AI features, and other non-tangible parts of the Service. Warranties for physical Canopy Pal products are governed solely by Section 5 and are not affected by this Section.

To the maximum extent permitted by law, the non-tangible parts of the Service are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any content or guidance will be accurate or reliable. Some jurisdictions do not allow certain warranty exclusions, so some of these may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, Canopy and its owners, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, plants, profits, or goodwill, arising out of or relating to your use of the Service, even if advised of the possibility. To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) fifty U.S. dollars (USD $50). This section does not limit the warranty remedies described in Section 5 or any rights that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Canopy and its owners, employees, and providers from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

16. Dispute resolution and governing law

Informal resolution first. Most concerns can be resolved quickly. Before filing a claim, you agree to contact us at hello@canopyplantcare.com and give us 30 days to try to resolve the dispute informally.

Governing law. These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules.

Venue. If a dispute is not resolved informally, it will be brought exclusively in the state or federal courts located in or serving King County, Washington, and you and Canopy consent to the personal jurisdiction of those courts. Either party may still bring a qualifying claim in small-claims court.

17. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Canopy regarding the Service and supersede prior agreements on this subject.

Severability. If any provision is found unenforceable, the rest remains in effect.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Notices. We may provide notices through the app, by email, or on our website. You may contact us at the address below.

18. Contact us

Yellow Door Studios LLC (dba Canopy Plant Care)
522 W Riverside Ave Ste N
Spokane, WA 99201-0581
hello@canopyplantcare.com